Terms of service customer updating complaints

18-Aug-2017 08:31

We appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns.Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.Response template asking a customer to update a negative review after resolving their complaint: Template one Dear [Customer Name], Thank you for working with us to resolve the problems you experienced.

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For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly.If we need more time, however, we may take up to 45 days to investigate your complaint or question.If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

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If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

You have listed [Employee Tagged Incorrectly] on your review, and we wanted to check if this is who you meant to select?