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I became an ADT customer via the Brinks, Broadview corporate merger path and duly paid my ever increasing monthly monitoring fee while using originally installed Brinks equipment.
I would not want a job done on time if it put others’ lives in danger.We decided to cancel our contract knowing we would be paying the fee.I tried to set up a payment online but since I was not longer a current customer – I had to call to set up the payment plan and the woman asked me how many months did I want the payment plan. I then receive a phone call stating we were in collection since it had been 30 days since my last payment and again because we are no longer a current customer – I had to speak to the collection agency and the manager Ericka would not be apologizing for this inconvenience since its just their policy and nothing she could do about it.What I sincerely need is our .00 to be put back in our account right now, as I was promised by your reps Linda and her supervisor Philipp Jeffroy whose badge number is 16611. Thank you Charles (Chuck) Morris Phone: 1-573-624-XXXX Reply On my way to school this morning (am) I was sitting at a light at Devil’s Reach and Gordon Blvd., in Woodbridge, VA, when an ADT van blew through the light after ours had already turned green.
The van was on Gordon Blvd headed in the direction of the 95 exit ramp.
She spent the next ten minutes either reading from some menu or putting me on hold while she asked around the office if anyone knew what to do.